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Privacy Policy

A legal disclaimer

The General Lift Company Limited

Effective date: 01/20/2026

The General Lift Company Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The General Lift Company Limited
Unit 5, The Paddocks, Wood Street
Swanley Village, BR8 7PA
United Kingdom

📞 01322 614426
📧 info@generallift.co.uk

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Name and company name

  • Email address and phone number

  • Any information you submit via our Wix contact or enquiry forms

  • Details provided when requesting a quote or call-back

  • Technical data such as IP address, browser type, device information

  • Website usage data collected via Wix’s built-in analytics tools

We only collect personal data that is necessary to operate our website and respond to enquiries.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries submitted through our website

  • Contact you regarding quotes or service requests

  • Provide information about our services

  • Improve website performance and user experience

  • Maintain website security and prevent misuse

We do not sell, rent, or trade your personal data.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you submit a form or contact us

  • Legitimate interests – to respond to enquiries and operate our business

  • Legal obligation – where required by law

5. How We Store and Protect Your Data

Your information is stored securely through Wix’s platform and our internal systems. We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration.

We only keep personal data for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, accounting, or regulatory requirements.

6. Sharing Your Information

We do not share your personal data with third parties except:

  • Where required by law or regulation

  • Where necessary to operate our website (for example, Wix as our website hosting provider)

All service providers are required to handle your data securely and lawfully.

7. Cookies and Analytics

Our website may use cookies and similar technologies provided by Wix to ensure the site functions correctly and to gather basic usage statistics.

Cookies may be used to:

  • Improve website functionality

  • Monitor performance and visitor behaviour

  • Maintain security

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us at:
📧 info@generallift.co.uk

9. How to Make a Complaint

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately.

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